Jan Blommaert, Lu Ying, Li Kunming
[Draft chapter, in Byron Adams & Fons van de Vijver (eds.) Contributions to Identity: Identity in Non-Western Contexts, 2019]
The central thesis of this chapter is that, since the beginning of the 21st century, we live in a social and cultural environment that has undergone fundamental and unprecedented changes due to the integration of online infrastructures in the patterns of everyday life conduct. Since then, we inhabit the online-offline nexus, and while both zones have characteristics of their own, both have deeply influenced each other and must be seen as one sociocultural, economic and political habitat. This habitat is as yet poorly theorized, since we continue to rely largely on social theories and methodologies developed to account for patterns and structures characterizing offline conduct: theories of the Self. Such theories now need to be complemented by theories of the “Selfie” – the online configurations and performances of identity observable as normal, default modes of identity work in the online-offline nexus.
In what follows, we shall present a number of proposals for addressing the Selfie. These proposals will be grounded in an action-centered perspective on identity – to be explained at length in the next section – which, in our view, is necessitated by a fundamental feature of online social life: the absence of physical copresence in interaction situations, leading to a lack of the mutual monitoring work which was so central in, for instance, Goffman’s work as a means to achieve knowledge of the other (e.g. Goffman 1966). The other appears online, as all of us know, as a technologically-mediated avatar of which the “real” features cannot be established through the cues we so generously display in offline interactions. In examining online social conduct, consequently, knowledge of who the interlocutor is never an a priori but an effect of concrete social action, and while performing such actions knowledge of the other is presumptive or even speculative. Such action – interaction, to be precise – needs to be central in any methodologically safe approach to online identity.
We shall illustrate these proposals by means of two analytical vignettes, both taken from research on online identity practices on the Chinese internet. China, it must be underscored, offers the student of digital culture perhaps the richest panorama of phenomena and processes presently available. This is due to the massive spread of online (and mobile) online applications, the highly integrated and powerful nature of such applications, and the extraordinarily intense usage of these applications by a very large population. Details on this will be offered below. There is another advantage to working on online data from China: the advanced surveillance culture that pervades the Chinese internet and which has often been critically commented upon by outside observers But while this surveillance culture is known and visible in the case of China, it is not exceptional at all. Surveillance culture is omnipresent in the online sphere wherever it occurs, to the extent that Zuboff (2019) speaks of “surveillance capitalism” as the system which we now inhabit.
This omnipresent surveillance culture has an important effect for what follows, since online identities – Selfies – always have two major dimensions: an “inside” one, referring to the identity work performed and inhabited by participants in online social action; and an “outside” one performed and ascribed by algorithmically configured data fed into user profiles. While all of us perform intense identity work whenever we operate online, all of us are simultaneously identified – through data aggregations – by surveillance operators active on a metalevel. There, we get an inversion: while the other is often unknown to everyday actors in everyday online interaction, the data-generated metaconstructions of profiles are all about full knowledge of the actor. While in what follows we shall be concerned mainly with the “inside” dimension, one should keep in mind that both dimensions of identity need to be addressed in order to get a comprehensive picture of the Selfie.
An action-centered perspective
Let us reiterate the main reason why we opt for an action-centered perspective on online identity work, for it is of great significance methodologically. In online social environments, the “true” identity of actors involved in some form of social action is, by default, a matter of presumption. We assume that we are having a “discussion” with our “online friends”, and we notice comments from online friends X, Y and Z. X, Y and Z may not (and very often are not) be people we encounter in the offline sphere; consequently, the only identity we can attribute to them is based on what they themselves show and display to us while we engage in interaction with them.
Such online interaction, as we know,
- is mostly scripted-designed and multimodal interaction;
- performed by people we can identify only on the basis of what their profile information reveals; this information can be restricted by privacy settings, it can be misleading or outright fake;
- it is curated in the sense that the actor can modify, edit, reorganize and even remove the messages deployed in the interaction and
- technologically mediated through the algorithms of the application we are using, ensuring continuously adjusted “bubbles” of participants selected for involvement on data-analytical grounds. So even if we wish to direct our message to, say, all 2536 of my “friends”, we can never be sure that all of them will see that message, and we ourselves (the “senders” of the message in traditional communication theory) cannot see who can see our message. Thus, while we are directly chatting with X, Y and Z, a few hundred others – whom we do not (and cannot) know – may be witnessing the exchanges.
- It is archivable in several ways: one, as part of our own archive of stored interactions; two, converted into user data gathered, ordered, kept and transformed by app providers, network owners, hardware manufacturers and security agencies; and dispatched to a market of customers interested in what Zuboff (2019: 8) calls “behavioral futures”.The latter form of “recycling”, note, is constant: all online actions are converted into behavioral-predictive data.
Online interaction, seen from that angle, is nonlinear and defies common models of communication dependent on the transparency of the communication and its resources, including the participants’ identities (individual and collective), the nature of the interaction and the message and their trajectories as consequential or inconsequential communicative events. Online interaction, we can see, is characterized by complexity, uncertainty and low predictability, which makes it hard to squeeze into ideal-type theoretical models.
Online interaction, however, remains observable as social action. And while we can say very little with any degree of a priori certainty about the nature of the interactions, the resources deployed in them and the individuals and collectives involved in them, the actions themselves can be used as a lead into all of this enabling post hoc statements on these aspects of action. Put simply: if we want to know online identities, we need to closely examine online actions.
This heuristic puts us firmly within a long lineage of interactionalist work – a tradition of social thought and methodology with roots in American Pragmatism and Phenomenology, mediated by George Herbert Mead (1934) and Alfred Schütz (1967), and developed by scholars such as Erving Goffman (e.g. 1966, 1974), Herbert Blumer (1969, 2004), Aaron Cicourel (1973), Anselm Strauss (1993), Peter Berger and Thomas Luckmann (1966), Harold Garfinkel (1967, 2002) and many others.
A number of principles characterize this tradition.
- The first and most important principle is that of interactional co-construction of social facts – the assumption that whatever we do in social life is done in collaboration, response or conflict with others. In fact, the people mentioned above argue that one can only talk of social action when it is interaction (e.g. Strauss 1993: 21), and for Blumer (1969: 7) “a society consists of individuals interacting with one another”.
- Interaction, in turn, is “making sense” of social order in concrete situations – this is the second principle. For the scholars mentioned, social order and social structure does not exist in an abstract sense but is enacted constantly by people in contextualized, situated moments of interaction. In Garfinkel’s famous words (1967: 9), in each such moment we perform and co-construct social order “for another first time”. The social is concrete, ongoing and evolving, in other words.
- The third principle is derived straight from Mead and can be summarized as follows: “we see ourselves through the way in which others see and define us” (Blumer 1969: 13). Somewhat more precisely, “organisms in interaction are observing each other’s ongoing activity, with each using portions of the developing action of the other as pivots for the redirection of his or her own action” (Blumer 2004: 18). This is the essence of Mead’s understanding of the Self: it is greatly influenced by anticipated responses from the others, and adjusted accordingly. The Self can thus never be an essence, a fixed characteristic, an a priori attribute of people: it is a situationally co-constructed performance ratified by others. Of course, Goffman’s work has greatly contributed to our understanding of this.
- Fourth, we do this interactional monitoring and anticipating of the others’ responses on the basis of an assumption of recognizability. When we experience something as meaningful, as something that “makes sense” to us, by recognizing it as something specific (cf. Garfinkel 1967: 9), a token of a type of meaningful acts which we can ratify as such. These types of acts can be called “genres” (Blommaert 2018: 51); Garfinkel called them “formats” (2002: 245), and Goffman (1974) theorized them as “frames”.
- Fifth, all of the preceding has a major implication for how we see the Self, how we theorize it and address it in research. Rawls’ (2002: 60) comment on Garfinkel nicely captures it, and the point can be extended to almost all the work in the tradition addressed here. Individual subjectivity, she writes,
“which had originally been thought of as belonging to the actor, [was relocated] in the regularities of social practices. (…) [A] population is constituted not by a set of individuals with something in common but by a set of practices common to particular situations or events”.
That means that actions generate those who are involved in them, or to quote Rawls again, we see “situations that provide for the appearances of individuals” (2002: 46), and not vice versa. Converted into the vocabulary of this book: identities, individual and collective, are effects of social actions and not their ontological and methodological point of departure. They constitute, as it were, the “personnel” of social actions.
Having sketched the main principles of the action-centered approach we shall use here, our task is now to link it to the specific characteristics of online interactions, as reviewed earlier. Specific forms of interaction will demand and afford specific forms of identity work and yield specific identities; the specific nature of online interactions, thus, may compel us to focus on identities that are not often seen as essential, “thick” or enduring. But they are identities, to be sure – Selfies rather than Selves. That means: they are concrete, interactionally ratified (and thus relational) inhabited-and-ascribed roles in online social action, recognizable as such by others and constituted out of a number of specific identity dimensions.
Our analytic vignettes will provide arguments.
Becoming an expert user of memes.
The internet is a mammoth informal learning environment, and learning practices, broadly taken, are among the most frequently performed online social actions. Search engine commands are of course cases in point, but even when people engage in discussions, chats or other forms of “ludic” activities, learning appears as one of the main dimension of action. Since online environments are also sites of extremely rapid innovation and change, continuous learning needs to be done in order to enter specific groups of users or remain a ratified member of such communities.
We enter the realm here of so-called “light” relationships, identities and communities, carried along and given substance by means of “light”, ludic practices of the kind so often described by Goffman (e.g. 1961, 1966) – practices not often attributed too much importance when seen from the outside, but often experienced as highly salient by participants and worthy of very considerable efforts (Blommaert & Varis 2015). Attention to such light phenomena is not a mainstream tactic in disciplines explicitly interested in identities. Yet it connects with the interactionist tradition we chose to align our approach with, and in which there was an outspoken interest in the mundane, routine phenomena in which social order could be observed and made palpable. We adopt from this tradition the view that the big things in society can be observed and understood in seemingly small and innocuous events.
Let us now turn to some data gathered from Sina Weibo and WeChat, China’s largest social media providers. As mentioned earlier, China’s online infrastructure offers a fertile terrain for the study of digital culture, unmatched perhaps by any other area in the contemporary world. The reasons for this are manifold and range from the sheer scale of the infrastructure (with nearly a billion people using online tools); the level of sophistication of social media platforms in which functions elsewhere requiring dozens of separate apps are integrated into one platform; the intensity of use of online infrastructures, notably of social media; and the specific features of Chinese language and culture played out in online activities (Du Caixia 2016; Li Kunming 2018; Wang Xuan 2018; Hua Nie 2018; Lu Ying 2018). The latter is of special interest when we feed it back to one of the core features of online interactions: their scripted-designed multimodal nature. The specific characteristics of Chinese script constitute tremendous affordances for wordplay, neologisms and graphic design based on scriptural elements (Hua Nie 2018).
Several such affordances are played out in what is known elsewhere as “memes”, and as “Biaoqingbao” in online China. Biaoqingbao are (like memes) compound signs consisting of an image and – usually – a caption. Images can be summary, like line drawings, but also intricate and manipulated, as when a celebrity’s face is pasted upon a panda bear’s head; in every instance, such doctored images convey interactionally recognizable and ratified emotive meanings – anger, surprise, laughter, aggression, but also more finely tuned emotive responses. Captions often use existing Chinese characters with a twist – playing into the homophony of characters to produce sarcastic or ironic wordplay, obscenities or covert sociopolitical critique, and they sometimes acquire a long and fruitful life as constantly morphing, multifunctional signs (cf. Du Caixia 2016; Hua Nie 2018). Memes can become extraordinarily popular with millions of shares and instances of use, and Biaoqingbao designers can become minor online celebrities with a large cohort of followers whose electronically transmitted cash donations turn Biaoqingbao design into a profitable business venture (Lu Ying 2018). One specific mode of usage of Biaoqingbao is in what is known as “emoticon fights”, in which interactions are organized around the exchange of Biaoqingbao, each time trying to trump (or “defeat”) the opponent.
We have, in this brief survey of Biaoqingbao, already identified identity effects. Highly talented Biaoqingbao designers can acquire celebrity status and function as the recognized leaders of a community of followers. In addition, such success can move them into a more prosperous socio-economic position in Chinese society, outside of the formal economy and labor market. Manufacturing complex, witty and appealing Biaoqingbao is, thus, an activity that can shift positions in a field (to use Bourdieu’s 1993 well-known terms here), and such position shifts are, in effect, identity shifts as well.
But there is more. The relationship between Biaoqingbao makers and their followers, and among members of the users’ community as well, is characterized by hierarchies within a learning community. An example can make this clear.
In 2016, a complex and composite meme appeared on Weibo, displaying fragments of nine classic paintings in a certain sequence (figure 1).
Figure 1: “posh” Biaoqing
The captions added to the painting fragments describe the emotional value attached to them, in phrases such as “Rembrandt style fright” and “Dutch mannerism onlooking”. And in her post, the maker of the Biaoqingbao wrote “please help yourself to Biaoqingbao” – an explicit invitation to start using the memes in the ways she had described.
What followed was a stampede towards these “posh Biaoqingbao”, with many thousands of people expressing an interest in them and inquiring about specific ways to use them. Such ways, the Biaoqing maker explained, would bespeak a cultured and sophisticated stance: using them in online exchanges would suggest an advanced level of education, erudition and taste. People quickly followed, reposting the original meme, designing and submitting some of their own making, and commenting extensively on the qualities and defects of all of them and offering informed suggestions as to their interpretation and potential of use in emoticon fights. In Garfinkel’s (2002) terms, we were observing “instructed action”, in which people tried, explored and implemented each other’s suggestions – and most prominently those of the Biaoqingbao maker – in discussions, negotiations and trials.
Let us rephrase some of what we have encountered so far. We observe how, around the new Biaoqingbao, a knowledge community is formed in which different levels of knowledge define the relationships between members. The Biaoqingbao maker is the instructor, so to speak, and within the community of followers definite differences could be noted between more and less “experienced” commentators. Newcomers in the rapidly expanding community had to submit to processes of learning-from-scratch or acquire a place as a competent member by displaying relevant experiences with similar signs and practices. Rules were made, learned, deployed and modified throughout the process of community formation and consolidation. And an online practice that had no previous history of usage quickly became a normatively ordered, mutually ratified and regulated mode of interaction. This process of normative ordering and mutual ratification, in addition, enabled the display of a sophisticated, cultured and educated persona in online interactions. The hierarchical internal structure of the learning community, thus, enabled new forms of outward identity work in confrontations with non-members.
The amount of energy used in this process of formation and consolidation of an online learning community are tremendous, and the magnitude of the efforts can be measured by the money donations offered by grateful followers to Biaoqingbao makers. Thus, even if what we observe here is easy to dismiss as mere entertainment and innocent just-for-fun interaction, elementary processes of social ordering, identity formation and group construction are being shown in the process. This process, let us note and emphasize, is a process of action construction – the joint construction of a specific genre of online social action – and the way in which the process develops is through a wide and layered variety of learning practices, of which individual and collective identities are an outcome. Such identities, note, are exclusively online identities, and their construction, elaboration and development require the specific infrastructures of online social spaces.
The care of the Selfie
The same goes for the phenomena we now turn to. One of the features offered on Chinese social media platforms is a live streaming app called Zhibo, and this function has become widely used for the development of new, informal forms of online economy. Goods and services are traded via online streaming platforms, and mobile money transfer (another function of the platforms we consider here) enables swift and safe transactions. Li Kunming (2018: 129) reports more than 200 livestreaming platforms, with an audience estimated, in 2016, to have reached 325 million – half of the Chinese online population.
One particular commodity has become widely popular on Zhibo: female beauty. Women open online chat rooms where they entertain a male audience; income is generated by “gifts” that can be purchased through the app and sent in real time to the chatroom host. Chat room apps would offer a range of such gifts in various price categories, from a relatively cheap “kiss” to an awfully expensive “Ferrari” or “diamond”. Before we move to consider some aspects of identity construction in such chat rooms, a more general observation has to be made with respect to the characterization of online interaction we provided earlier.
In Goffman’s terms, much of what we observe in the way of online interaction would be disembodied communication (1966: 14), and scripted messages or memes, such as the ones we surveyed in the previous section, would be typical instances of such disembodied communication. Obviously, interaction through livestreaming is not disembodied, and there is even copresence enabling the kind of give-and-take of visual clues in realtime that Goffman described in such detail. In livestreaming events, we can speak of real encounters in the sense of Goffman (1961). There is a twist, however, and the twist is significant. First, while we obviously observe embodied interactions here, the communicating body is technologically mediated, and the same goes for the aspect of copresence. The women in the chat rooms appear on a screen – usually that of a handheld device – and they usually are visible only from the waist up. And their bodies are just part of what is displayed on the screen, as we can see from Figure 2. Next to the woman’s face, icons and message balloons constantly appear, and they are crucial parts of the interaction.
Fig. 2: Yizhibo chat room. © YouTube 2017.
The embodied interaction, thus, is scripted, edited and curated, and it is multimodal and asymmetrical: while the woman can be heard by her audience members, the latter can only communicate to her by means of scripted messages; and while the woman is visible, her audience members remain invisible – their presence is attested through the messaging and the sending of gifts. The broad genre in these interactions can be described as flirting. The women show themselves, they move, talk, sing and respond to messages and icons of their audience, by expressing affection and gratitude. Thus, the woman in figure 2 kisses her webcam as a reward for a gift just received from one of her audience members. And this is the point where we see a tremendous amount of identity work being performed.
The women do not come online unprepared. There are certain normative templates for expressing femininity, and Li (2018) elaborates on the template called Baifumei – a Chinese term composed of “white-attractive-wealthy” and widely used to describe a particular ideal of feminine beauty. Baifumei are women with a pale skin, an oval-shaped face, eyes somewhat bigger than average, and “Western” in looks and preferences. Such looks can be acquired by elaborate and detailed make-up schemes, using specific brand creams, lipstick shades, eyeliner and mascara; and also by using electronic filters contained in the app for making the eyes look somewhat bigger and for adjusting the outline of the woman’s face. What audiences see in such chat rooms is clearly a Selfie – an electronically mediated and configured self-representation, necessitating great care whenever we refer to “embodiment” as a feature of these interactions.
Intricate behavioral scripts also need to be deployed and followed in interacting with the audiences as well. While a degree of vulgarity – expressed, for instance, in jokes, songs or wordplay – is not discouraged, obscenity clearly is. Women can present themselves as erotic, but they should not, and do not, undress in front of the camera, and too overtly sexualized moves or utterances would also be discouraged. The point is to be attractive to the men with whom they interact, to show attention and affection to them, to even express love to them – but all of this in ways that steer clear of associations with pornography and prostitution. The latter, of course, are criminal offences in China, and it is vital for the women to remain within the boundaries of what is politically, culturally, socially and legally acceptable.
This is important for several reasons. One – the obvious one – is that no one searches for trouble with the Law. But two aspects are equally important. There is the economic aspect, enabling the women to earn very considerable amounts of money (and to become financially independent that way) as long as their online performance satisfies the various normative expectations articulated and imposed by audiences, providers and authorities. And there is a social aspect to it as well: women can be free to flirt with men online in ways that, in offline China, could be perceived as deviant or offensive, and could have a range of undesired consequences. In other words: it is crucial that the women only perform their flirtatious practices online, as it keeps them safe and autonomous socially as well as economically. No wonder, then, that almost all women operate under an artist name: what they do online has to be and remain exclusively online.
Let us summarize what we have covered in this vignette. The self-presentation of women in Zhibo chat rooms is governed by an elaborate “care of the Selfie” (a term obviously inspired by Foucault 1986, 2003). This care of the Selfie consists of a very wide range of normatively ordered actions aimed at creating and performing an identity exclusively designed for the online environment in which it is played out. It is proleptic identity work, anticipating the criteria of one’s audience and adjusting one’s appearance accordingly prior to seeking the audience’s uptake. The actions consist of preparatory practices organizing the presentation of the body online, as well as of interactional practices aimed at successfully performing the identity for which men are ready to present gifts. All of them combined are very real forms of identity – critical identities that enable women to acquire an income and a degree of autonomy hard to acquire elsewhere in society.
Our two vignettes showed how specific online actions generate specific online identities. These identities bear similarities, naturally, with other known forms of identity, especially when we compare them with the “light” but socially important identities described by Goffman, Garfinkel and others. At the same time, when we look at the details of identity construction in the cases we discussed, the influence of the online technological infrastructure is compelling. We are facing identity work here that is partly recognizable in terms of older established categories of identity, but which is at the same time entirely new in its loci and conditions for production.
The scale of such phenomena, and the pace of their production, circulation and change are tremendous, and this was one reason why we chose to illustrate our general points with examples from online China. Both the routine and ritualized exchange of Biaoqingbao, and the Zhibo chat rooms where female beauty is played out for male audiences, are very widespread phenomena involving hundreds of millions of individuals. These, in other words, are not marginal phenomena, they are structural ones.
Addressing them, however, demands an action-oriented approach in which the specific forms of online social action are examined in a search for their “personnel”, for the identities they allow, invite, enable and ratify. An approach in which we start from what is known about offline life risks bypassing the crucial effects of the online infrastructures on what is possible in the way of social action. It so risks to overlook the most important insight to be gathered from cases such as these: the fact that people have integrated online environments into their everyday social worlds, and that they have become fully competent members of a changed society that way, doing and being different things than before, and attaching great value to those things.
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 The work of scholars listed here has become known under a variety of labels, from ‘grounded theory’ (Strauss) and ‘social constructivism’ (Berger &Luckmann) to ‘symbolic interactionism’ (Blumer), ‘cognitive sociology’ (Cicourel) and ‘ethnomethodology’ (Garfinkel). To all of them, the label ‘ethnography’ can equally be applied. By using the term ‘interactionist’ we point to the fact that these disparate efforts are tied together by the shared basic-theoretical principles to be discussed next. The work of Anne Warfield Rawls (e.g. 2002; 2004) is exceptionally insightful in sketching the bigger picture of action-centered epistemologies connecting such different schools.
To make this point very clear, observe that all of this evidently excludes methodological individualism from the theoretical repertoire of the interactionist tradition. See Blommaert (2018: 36-37) for a discussion.
What follows is based on Lu Ying’s online fieldwork, part of her ongoing doctoral research on Biaoqingbao, its modes of usage and community of users.
 What follows is largely based on Li Kunming’s (2018) PhD research (cf. also Li & Blommaert 2017). Additional information was obtained from Lin Jie through her ongoing fieldwork, and we gratefully acknowledge her input.
 Li Kunming (2018) observes that many of the women who run such chat rooms hail from remote and socio-economically marginal areas in China. They very often lack the qualifications for upward mobility in the formal labor market, and their online economic activities are one way of compensating for such disadvantages. Note that successful women in this business can make millions and acquire the status of celebrity in online China.